Refund Policy

Our 60-Day Satisfaction Guarantee

We believe that the best way to evaluate a foot care product is to use it in your daily life. That is why we offer a 60-day trial period for all purchases.

Your Right to Return:
From the date you receive your order, you have 60 calendar days to decide whether the products are right for you. If you are not fully satisfied—whether the product does not fit well, does not provide the expected comfort, or simply does not meet your needs—you may return it for a full refund.

What This Guarantee Covers:

  • Any product purchased through our website

  • Any quantity, whether you ordered one pair or multiple items

  • Any reason for dissatisfaction, from fit and comfort to performance and quality

What This Guarantee Does Not Cover:

  • Products that have been intentionally damaged or altered

  • Items that show obvious signs of excessive wear beyond normal use during the trial period

  • Products purchased from third-party retailers (our policy applies only to direct purchases from our website)

Return Eligibility and Conditions

To ensure that we can process your return efficiently, please comply with the following conditions:

Condition of Returned Items:

  • Products must be returned in their original packaging whenever possible

  • Items should not be washed, as washing may alter the product's structure and make it unfit for return

  • Products should show only the normal signs of use that result from trying them on or wearing them for a short period

  • Excessive wear, staining, or damage beyond what is expected from normal use may affect your eligibility for a refund

Timeframe for Returns:

  • Your return must be postmarked within the 60-day period starting from your original delivery date

  • If you are unable to return the item within this timeframe due to exceptional circumstances, please contact our customer service team before the deadline to discuss potential accommodations

Documentation Required:

  • We recommend including your order number with your return package to expedite processing

  • If possible, include the original packing slip or a note with your contact information and return request

Return Process

We have designed a simple and straightforward return process. Please follow these steps:

Step 1: Initiate Your Return

  • Visit our Contact page and send a message to our customer service team indicating that you wish to return an item

  • Include your order number and the item(s) you are returning

  • You will receive a response with return instructions, including the address to which your package should be sent

Step 2: Prepare Your Package

  • Securely pack the items you are returning

  • Include any documentation that may help us process your return

  • Ensure the return address is clearly visible on the outside of the package

Step 3: Ship Your Return

  • Send your package to the address provided by our customer service team

  • We recommend using a shipping method that provides tracking information, as this can help you verify that your package has been delivered to us

Step 4: Confirmation and Refund

  • Once we receive your return package, we will inspect the items to confirm they meet our return conditions

  • You will receive an email confirming that your return has been processed

  • Your refund will be issued to your original payment method

Refund Processing Timeline

We understand that when you are waiting for a refund, timing matters. We work quickly to process returns and ensure you receive your money back as soon as possible.

Processing Upon Receipt:

  • Once we receive your returned items, we aim to inspect and process them within 2 business days

  • You will receive a confirmation email when your return is accepted and your refund is initiated

Refund Issuance: 5-10 Business Days

  • After we initiate your refund, it typically takes 5 to 10 business days for the funds to appear in your account

  • The exact timing depends on your payment method and financial institution:

    • Credit/Debit Cards: Usually processed within 5-7 business days

    • Bank Transfers: May take up to 10 business days

    • Digital Wallets: Often processed faster, typically within 3-5 business days

Important Note:
The 5-10 business day timeline applies from the day we initiate the refund, not from the day we receive your return. We will always keep you informed of the progress of your return and refund through email notifications.

Return Shipping Costs

We aim to make the return process as fair and transparent as possible. Here is our policy on return shipping costs:

Customer Responsibility:

  • For returns that are not due to our error, customers are responsible for the cost of return shipping

  • This includes standard shipping fees to send the package back to our return facility

Exceptions (We Cover Return Shipping):

  • If we sent you the wrong item

  • If the product you received is defective or damaged upon arrival

  • If the product has a manufacturing defect that is discovered during the trial period

How to Minimize Return Costs:

  • Use the most economical shipping method that provides reasonable delivery speed

  • Compare rates among different carriers, as costs can vary significantly

  • Avoid expedited shipping for returns unless it is required for a time-sensitive matter

Refund Amounts and Adjustments

Under normal circumstances, you will receive a full refund of the purchase price you paid for the returned items.

Full Refund Includes:

  • The price of the returned product(s)

  • Any applicable taxes and duties that were included in your original purchase price

Full Refund Does Not Include:

  • Original shipping costs (since we offer free shipping, this is typically not applicable)

  • Return shipping costs (except as noted above)

  • Any additional services or upgrades you may have purchased separately

Partial Refunds:

  • If items are returned in a condition that exceeds normal use during the trial period, we may issue a partial refund based on the item's condition

  • This is rare and would only occur in cases where the product has been clearly mistreated or damaged

Order Cancellations

We understand that you might change your mind after placing an order. Here is how we handle cancellations:

Before Shipment:

  • If you cancel your order before it has been processed and shipped, we will issue a full refund immediately

  • No fees or penalties apply

After Shipment:

  • If your order has already been shipped, we cannot cancel it

  • You may still return the items for a refund following our standard return process