Shipping Policy

Iantroduction

At our company, we believe that exceptional foot care should be accessible to everyone, regardless of where they live. That is why we have designed a shipping policy that prioritizes simplicity, transparency, and customer convenience. We handle all the logistics, costs, and complexities of international delivery so that you can focus on what matters most—enjoying the comfort and support our products provide.

This Shipping Policy outlines our practices, timelines, and commitments regarding the delivery of your orders. We encourage you to read it carefully, as it contains important information about how we process, ship, and deliver your purchases.

Free Worldwide Shipping – Our Commitment

We are proud to offer free shipping on all orders, with no minimum purchase requirements. This means that whether you are ordering a single pair of insoles or stocking up on multiple products, you will never be charged for shipping.

This policy reflects our core belief that quality foot care should not be a financial burden. Shipping costs and logistics should never be barriers to accessing the products you need. By absorbing all shipping expenses, we ensure that the price you see at checkout is the final price you pay—nothing more.

What Is Included in Our Free Shipping:

  • Standard shipping fees from our fulfillment centers to your delivery address

  • All packaging materials and handling costs

  • Tracking services to monitor your shipment's progress

  • Insurance coverage for your order during transit

What Is Not Included:

  • Expedited or express shipping services (which are available at an additional cost, if you choose to upgrade)

  • Remote area surcharges that may occasionally apply for extremely isolated locations (we will notify you in advance if such charges apply)

Order Processing Timeline

Our commitment to getting your products to you quickly begins the moment you place your order. We maintain a streamlined fulfillment process designed to minimize the time between your purchase and the moment your package leaves our facility.

Standard Processing Time: 1 to 3 Business Days

Processing includes the following steps:

  1. Order Verification: We confirm your payment and shipping information

  2. Inventory Sourcing: Your products are retrieved from our warehouse

  3. Quality Check: Each item is inspected to ensure it meets our standards

  4. Packaging: Products are carefully packed to prevent damage during transit

  5. Labeling and Handoff: Shipping labels are generated, and the package is handed to our carrier partner

Important Notes About Processing Times:

  • Business days are Monday through Friday, excluding major public holidays in our fulfillment regions

  • Orders placed on weekends or holidays will begin processing on the next business day

  • During promotional events or peak shopping seasons, processing may take slightly longer. We will communicate any expected delays on our website and via email

  • You will receive a confirmation email with tracking information once your order has been processed and shipped

Delivery Timeline

Once your order has been processed and shipped, the next phase is transit to your delivery address. We partner with trusted international carriers to ensure reliable and efficient delivery.

Estimated Delivery Time: 6 to 12 Business Days

This timeline is calculated from the date your order is shipped (not the date of purchase). The 6-12 business day window represents our standard delivery expectation for most international destinations.

Factors That May Affect Delivery Time:

  • Geographic Location: Deliveries to major metropolitan areas typically arrive faster than those to remote or rural locations

  • Customs Processing: Time spent in customs clearance can vary by country. While we pre-clear shipments whenever possible, some countries have mandatory inspection processes that may cause brief delays

  • Weather and Natural Events: Extreme weather conditions, natural disasters, or other unforeseen events can impact transit times

  • Carrier Capacity: During peak seasons (such as the winter holidays), carrier networks may experience higher-than-normal volumes

  • Address Accuracy: Delivery delays may occur if the shipping address provided is incomplete or incorrect. We strongly recommend verifying your address before completing your purchase

Tracking Your Order

We provide tracking information for every order. After your package has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier's tracking portal. You can monitor your shipment's progress at any time and receive real-time updates on its estimated arrival.

If you have not received your tracking information within 5 business days of placing your order, please contact our customer service team. We will investigate promptly and provide you with an update.

Customs, Duties, and Import Fees

We are committed to providing a truly transparent and hassle-free shopping experience. A significant part of this commitment is our policy on customs duties and import fees.

We cover all customs duties, taxes, and import fees associated with your order.

When you purchase from us, you will never be asked to pay additional amounts upon delivery. There will be no surprise bills, no customs clearance fees, and no administrative charges from the carrier. The price you pay at checkout is the final amount you will pay, regardless of your location.

How This Works:

  • When your package enters the destination country, we have arrangements in place to handle the customs declaration and any duties owed

  • The declared value of your shipment reflects the purchase price, and we classify our products appropriately for customs purposes

  • In the rare event that a customs agency requests additional information or documentation, we will work directly with them to resolve the matter without requiring your involvement

Important Note for Certain Regions:
While our policy covers duties for the vast majority of countries, a small number of nations have unique import regulations that may require additional steps. If you are ordering from a country with specific documentation requirements, we will contact you to provide the necessary information.

Address Accuracy and Changes

Ensuring that your order is delivered to the correct address is a shared responsibility. We rely on the shipping information you provide at checkout to process and deliver your order.

Verifying Your Address:

  • Please double-check your shipping address before completing your purchase

  • Pay special attention to apartment numbers, building names, and postal codes

  • Use the correct format for your country's address structure

Requesting an Address Change:
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We can make changes to your address only while your order is still in the processing phase.

Timeframe for Address Changes:

  • Within 24 Hours of Order Placement: We can almost always update your shipping address without issue

  • After 24 Hours but Before Shipment: We will make every effort to update the address, but we cannot guarantee that the change will take effect

  • After Shipment: Unfortunately, we cannot modify the shipping address once the package has been handed to the carrier. In such cases, you may need to contact the carrier directly to request a delivery redirect

Shipping Restrictions and Exceptions

While we strive to ship to as many locations as possible, there are some geographic and logistical limitations to our shipping capabilities.

Countries and Regions We Serve:

  • We ship to most countries worldwide

  • During the checkout process, if your country is not listed in our shipping destinations, it means we currently cannot deliver to that location. We are continually expanding our reach and may add new destinations in the future

Addresses We Cannot Ship To:

  • P.O. boxes and APO/FPO addresses (in most cases)

  • Freight forwarding addresses (customers assume all liability for shipments forwarded to third parties)

  • Addresses that are incomplete or invalid as verified by our system

Prohibited Items:
Our products are intended for personal use only. Commercial resale or bulk redistribution may require additional agreements with us. We reserve the right to decline or cancel orders that appear to be for commercial resale purposes.

Lost, Stolen, or Damaged Packages

We take every precaution to ensure your order arrives safely. However, we understand that issues can sometimes arise during transit. Here is how we handle these situations:

Lost Packages:
If your tracking information shows that your package has been delivered but you have not received it, please:

  1. Check with neighbors or building management to see if the package was left with them

  2. Look around your property for any hidden delivery spots

  3. Contact the carrier with your tracking number for more details

If you still cannot locate your package after these steps, please reach out to our customer service team. We will initiate a carrier investigation and, if the package is confirmed lost, arrange for a replacement or refund.

Stolen Packages:
If you believe your package has been stolen after delivery, please contact the carrier and file a claim. We are not responsible for packages that are stolen from your property after delivery, but we will assist you with any information you need to resolve the matter.

Damaged Packages:
If your order arrives with visible damage to the packaging, please document the condition by taking photographs. If the contents are also damaged, please contact us immediately. We will arrange for a replacement or refund after reviewing the situation.